Frequently asked questions

We hope you find the answer to your question in the overview below. This will be constantly expanded with new questions and answers as we receive more feedback from our customers.

How to buy

At the moment, Superclub is available through our webshop and Amazon (UK, DE, SE, and ES).

Superclub is a premium product and a must-have for all football fans. Here are several reasons why:

Supremely social
Gather your friends and family.

Ridiculously engaging
Where did the hours go?

Tactically challenging
Your choices matter!

Endlessly replayable

No two sessions are alike.

Premium quality
From design to materials, everything shines.

The manager folders
The manager folders are the most significant factor driving up our prices compared to some simpler games. They are made from custom-ordered, soft-touch, black-core paper normally used only in high-quality cards. You get 4 of these folders in Superclub and two more in the Top Six expansion, and they are gorgeous, practical, and essential to the playing experience.

Replayable and super high quality
We understand that Superclub is an investment, but you can be sure that it is a long-term one. It’s infinitely replayable and super high quality. 

Made to share
We encourage co-ownership of games, as Superclub is about bringing people together. There is no solo mode in Superclub, nor will there be. It’s made to share – so why not share the cost with a friend?

The official club and league expansions for the 2022/23 season will become available in September.

Superclub in German, Spanish, French, Italiano, and Portuguese will become available in August.

Superclub (Base Game) is now available in English, German, French, Spanish, Italian and Portuguese.

Payments

We accept Visa, MasterCard and American Express via Stripe. We also accept Paypal.

Yes, we do.

Shipping and delivery

We ship worldwide from our warehouses in Germany, UK and Norway. Shipping time and cost will increase with distance. Outside the EU, UK, or Norway, import taxes may apply. Please consult your specific country’s rules and regulations regarding imports from the EU.

Shipping to the UK is free above £57. All orders to customers in the UK are shipped from our warehouse outside of London.

Shipping to Germany is free above £57. All orders to customers in Germany are shipped from our warehouse in Essen.

Shipping to EU countries varies from £8 to £13. All orders to customers in EU countries are shipped from our warehouse in Germany.

All orders are usually shipped within 48 hours after they have been placed.

Estimated shipping to EU, UK, and Norway is 3-7 business days. If you live outside of these countries, you may expect delivery within 1-3 weeks.

The tracking link can be found in the shipping confirmation you receive when the order is fulfilled. If you struggle to find the confirmation, please check your spam / junk inbox.

Please check the tracking link in your shipping confirmation to locate the shipment. If that does not make you any good, please reach out to customer@superclubgame.com, and we'll help you out.

FYI: Sometimes it may go faster if you contact the courier, using the tracking information.

Please send us an email at customer@superclubgame.com, and we’ll have a look at the case. Remember to include your order number in the inquiry.

At this moment, we don’t. But we’re always looking at ways to improve freight solutions for our customers.

Returns and refunds

Here at Superclub, we’re so sure you’ll love the game, that we offer a 30-day money-back guarantee.

To be eligible for a return, you must initiate the return within 30 days upon arrival, and your item must be in acceptable condition and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@superclubgame.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The return cost is equal to the shipping rate you were charged when ordering. These costs will be deducted from the return amount. Also, keep in mind that the initial shipping charges will not be refunded.

You can always contact us for any return questions at order@superclubgame.com.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Contact us for any return questions


You can always contact us for any return questions at customer@superclubgame.com.

Please inspect your order upon reception and contact us at customer@superclubgame.com immediately if the item is defective, missing pieces, damaged or if you received the wrong item, so we can evaluate the issue and make it right. 

Such a bummer to hear! If the shipment is missing pieces, Superclub reserves the right to complete the original sending to its intended form before a refund is claimed. Any missing parts of the board game/extension will be sent by mail. Please get in touch with us at customer@superclubgame.com immediately.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. This process may take up to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Green production

Our factory in Germany has a strong focus on green production and takes environmental responsibility very seriously. Superclub, therefore, has the status of an FSC-certified product. Read more.

Customer reviews

It is that good! (This one we wrote ourselves). Read all reviews here.

Common questions

Yes, Superclub will continue to grow. Sign up for our newsletter to get notified when something new is happening!

Invest in Superclub

How exciting! Please send an email to opportunities@superclubgame.com. Or visit our contact page for more information.

Didn't find an answer in the list above?

Please send us an email at customer@superclubgame.com and we'll help you out.