Frequently asked questions

We hope you find the answer to your question in the overview below. This will be constantly expanded with new questions and answers as we receive more feedback from our customers.

How to buy

Basket, checkout and help during and after a purchase.

Payments

Payment methods, checkout process and pre-ordering.

Transport and delivery

Shipping countries, parcel tracking and shipping policy.

Refund policy

Here at Superclub we have a 30-day return policy.

Green production

Environmentally focused factory in Germany and FSC certified products.

Customer reviews

Who chops onions? We are incredibly grateful for the feedback we receive.

Common questions

Find answers to what we think about future translations and extensions.

Invest in Superclub

Do you have business proposals or similar inquiries to the team at Superclub?

Game play

Can I sell my key staff? Can I sell players to other managers? I do not understand the meaning of one of the Game Changer cards. Find answers to the most common game-related questions in this section.

How to buy

Where can I buy Superclub?

For now, this website is the only place in the World where you can get your hands on Superclub. Sign up for our newsletter to get notified when something new is happening!

Why is Superclub so expensive?

Considering what you in the box, we wouldn’t call it expensive at all – Superclub is a premium product. We never asked ourselves «how cheap can we make this game?». Instead, we obsessed over the question «how good can we make Superclub?».

The biggest factor driving up our prices compared to some simpler games are the manager folders. They are made from custom-ordered, soft-touch, black-core paper normally used only in high quality cards. You get 4 of these folders in Superclub and 2 more in the Top Six expansion, and they are gorgeous, practical, and absolutely essential to the playing experience.

We understand that Superclub is an investment, but you can be sure that it is a long-term one. It’s infinitely replayable and super high quality.

We encourage co-ownership of games, as Superclub is all about bringing people together. There is no solo-mode in Superclub, nor will there be. It’s made to share – so why not share the cost with a friend?

Payments

Which credit cards do you accept as a means of payment in the online store.

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Transport and delivery

Do you ship Internationally?

Yes. All shipments originate in Europe, so shipping time and cost will increase with distance. Outside the EU, UK, or Norway, import taxes may apply. Please consult your specific country’s rules and regulations regarding import from the EU.

Refund policy

Here at Superclub we have a 30-day return policy.

Here at Superclub we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging – including the plastic seal. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@superclubgame.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@superclubgame.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, missing pieces, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the case of missing boardgame-pieces

If the shipment is missing pieces, Superclub reserves the right to complete the original sending to its intended form before a refund is claimed. Any missing pieces of the board game/extension will be sent by mail.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Green production

Superclub is produced in an environmentally friendly way.

Our factory in Germany has a strong focus on green production and takes environmental responsibility very seriously. Superclub therefore has the status of an FSC certified product. Read more (external link).

Customer reviews

Do you write these reviews yourself or is the game really that good?

It is that good! (This one we wrote ourselves). Read all reviews here.

Common questions

Will you make the game in other languages too?

Yes, we will at some point. As of right now, we don’t know which language will be up next, but German is definitely a strong possibility. If you want the game in your language, make your voice heard by casting a vote in our Next language poll right here.

To move your language ahead in the queue, make your friends vote as well.

Value is required
Thanks for your vote!

Do you have any plans for further expansions?

Yes, Superclub will continue to grow. Sign up for our newsletter to get notified when something new is happening!

Invest in Superclub

I have a business proposition for Superclub, who do I contact?

How exciting! Please send an email to opportunities@superclubgame.com

Game play

How do Key staff members work?

We have a section on the website dedicated to explaining all the Key staff members in Superclub. Please visit the Key staff page

What happens when you play a draw in Supercup?

It's all decided in a penalty shootout. Select five players to take a penalty. The better the player, the higher his chances are to score:

  • 6-star players score every time.
  • 5-star players score 5/6 times – roll 2 or higher to score.
  • 4-star players score 4/6 times – roll 3 or higher to score.
  • 3-star players score 3/6 times – roll 4 or higher to score.
  • 2-star players score 2/6 times – roll 5 or higher to score.
  • 1-star players score 1/6 times – roll 6 to score.

The Superclub opponent doesn’t have individual players, but having made it all the way to the final, we can assume that they’re high quality. So all of them are 5 stars to start with, meaning that everything other than a 1 roll would be a goal for them.

Start the penalty shoot-out by having the opponent roll one die to see the result of the first penalty. Then it’s your turn to put your first player forward and roll (if it is a 6-star player, just take the goal).

Continue like this until you have rolled five times each, or until it is mathematically impossible for one to catch up to the other.

In case of a draw after five penalties each, it’s time for sudden death where the opponent’s ability drops to 4 stars and you take one penalty each until there is a winner. All 11 players must take a penalty before any player can take his second penalty. After 11 penalties, if it for some reason goes that far, the opponent’s ability rises back to 5 stars for the next five penalties.

How to place the cards in the tray.

This is our suggested way to place cards, game pieces, bills and club pads in the tray. Your manager folders, game board, draft board and rulebook can be placed on top of the cards. Happy unboxing, boss!

Learn how to play Superclub

You’re the newly appointed manager of a top flight football club. A decent club, not a great one. Certainly not a Superclub, although becoming one is the objective. The question is: Can you manage?

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Buy-back clause

We’re so sure you’ll love the game, that we offer a 30 days money-back guarantee.

International transfers

Superclub will arrive in 100% condition. We ship from the EU to anywhere – safely and quickly with tracking. Tolls and customs might apply.

Personal terms

Your personal data is 100% safe with us. We’ll never share it with any third party or misuse it in any way.